Shipping Policy

Alorae Boutique (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.

1. Information We Collect

a. Information You Provide

  • Contact details such as your name, email address, phone number, and shipping/billing address;

  • Account credentials if you create an account;

  • Order details, including items purchased and order history;

  • Payment information (processed securely by our payment provider; we do not store full card numbers);

  • Communications you send us, such as customer service messages or product reviews.

b. Information Collected Automatically

  • Device and browser information, including IP address, device type, and operating system;

  • Usage data, such as pages viewed, time spent on the Site, and referring URLs;

  • Cookies and similar tracking technologies (see Section 4).

2. How We Use Your Information

We use your personal information to:

  • Process, fulfil, and deliver your orders;

  • Communicate with you about your order, including confirmations, shipping updates, and customer service;

  • Manage your account and preferences;

  • Send marketing emails or promotional offers, where you have given express consent in accordance with Canada’s Anti-Spam Legislation (CASL);

  • Personalise your shopping experience and improve our products and Site;

  • Detect, prevent, and respond to fraud, security issues, or violations of our Terms;

  • Comply with our legal obligations.

3. Legal Basis for Processing

We collect and use your personal information based on one or more of the following: your consent, the performance of a contract with you (such as fulfilling your order), our legitimate business interests (such as improving our services and preventing fraud), and our legal obligations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember items in your cart, analyse Site traffic, and deliver relevant marketing. You can control cookies through your browser settings or our cookie banner where applicable. Disabling cookies may limit certain features of the Site.

5. Sharing Your Information

We do not sell your personal information. We share it only with trusted third parties who help us operate our business, including:

  • Payment processors to securely handle transactions;

  • Shipping carriers to deliver your orders;

  • E-commerce and hosting providers that power our Site;

  • Email and marketing platforms used to send you communications you have consented to;

  • Analytics providers that help us understand how the Site is used;

  • Professional advisors such as lawyers, accountants, and auditors when needed;

  • Government authorities or law enforcement when required by law or to protect our rights.

These third parties are only permitted to use your information for the purpose of providing services to us, and they must protect it in accordance with applicable privacy laws.

6. International Data Transfers

Some of our service providers may store or process information outside of Canada, including in the United States. When this happens, your information may be subject to the laws of those jurisdictions, including lawful access requests by foreign authorities. We take reasonable steps to ensure your information is protected to a standard comparable to Canadian privacy law.

7. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes set out in this Policy, including to meet legal, accounting, tax, or reporting requirements. When information is no longer needed, we securely delete or anonymise it.

8. Your Privacy Rights

Subject to applicable law, you have the right to:

  • Access the personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Withdraw your consent to certain uses of your information (such as marketing emails);

  • Request deletion of your information, subject to our legal and contractual obligations;

  • File a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.

To exercise any of these rights, contact us at info@aloraeboutique.com. We will respond within the timeframe required by law.

9. Marketing Communications

We will only send you marketing emails if you have given express consent. Every marketing email includes an unsubscribe link, and you can opt out at any time. Transactional messages, such as order confirmations and shipping updates, are not promotional and will continue regardless.

10. Data Security

We use industry-standard physical, technical, and administrative safeguards to protect your personal information from unauthorised access, loss, misuse, or disclosure. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

The Site is not directed to individuals under the age of majority in their province or territory. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.

13. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: info@aloraeboutique.com

Website: aloraeboutique.com